Customer Care Support Associate

Pembroke Pines

Description: Work hard, play hard has a whole new meaning! GameStop  is actively hiring for our call centers in  Grapevine, TX & Pembroke Pines, FL ! Our mission is to create a highly personalized experience by offering a convenient way for the gaming community to shop for collectibles, consoles, games, and way more! It’s a great time to join our team, we are building an internal team ready to make an impact for our customer experience with room and opportunity to level up in your career! We are seeking full-time team members to join our call center as a  Customer Service Associate , who isn’t afraid to jump into the trenches for a good ol' fashioned queue slay. In this role, you will manage multiple contact channels simultaneously, phone calls, email, chat. If you have an infectious personality, a desire to engage in meaningful conversation, the ability to think critically on-your-feet, and epic levels of passion for helping others in our community. This may be the place for you! What will I do? Help our guests over multiple contact channels, including inbound social media, chats, phone calls, and email. Engage directly with guests who contact us for a variety of topics ranging from helping them shop for their game, to finding that perfect gift, or even problem-solving when something doesn’t go as planned. Research and problem-solve to determine the right solutions for customers and think proactively. Be understanding, utilize active listening, patience, empathy, and kindness to customers and teammates. A willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow What do I need? Excellent communication skills (written, verbal, and listening). Ability to multi-task and perform well in a fast-paced environment. Operate with ownership, be a self-starter, and have a strong attention to detail. Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our guests. Ability to adapt to change in accordance with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit. Black Out days apply during peak season. High school diploma or equivalent. Must pass background check. Passion for video games is a big plus! Benefits: Medical + Dental + Vison Employee Assistance Program (EAP) 401(k) Paid time off Employee discount Talk about video games all day

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